At EyefulCoins.com, your satisfaction is our top priority. We understand that purchasing commemorative coins online requires trust, and we strive to ensure that you are completely happy with your acquisitions. In the event that you need to return an item, we have established the following return policy for your convenience.

Return Period

You may return most items sold by EyefulCoins.com within 30 days of delivery for a full refund. We believe this period allows you sufficient time to inspect and appreciate your new coin, ensuring it meets your expectations.

Condition of Items

Items should be returned in their original condition. They must be unaltered, undamaged, and in the same condition in which they were received. All original packaging, certificates of authenticity, and any accompanying materials must be included with the return.

Non-Returnable Items

Certain items may not be eligible for return, including:

Custom-made or personalized coins.

Items that have been modified or damaged after deliver.

Return Process

To initiate a return, please follow these steps:

Contact our Customer Service team at help@eyefulcoins.com to request a return authorization.                             

Please include your order number and the reason for the return.

Once your return is authorized, we will provide you with instructions on how to send the item back to us, including the appropriate return address.

Pack the item securely, making sure to include all original packaging and materials.

Ship the item using a traceable shipping method. We recommend that you insure the package for the full value of the item for your protection.

Once we receive and inspect the returned item, we will process your refund. Please allow up to 14 business days from the receipt of your item for your refund to be issued.

Refunds

Refunds will be credited to the original method of payment. Shipping and handling charges are non-refundable unless the return is a result of our error (e.g., you received an incorrect or defective item).

Exchange Option

If you prefer, you may exchange an item rather than returning it for a refund. Please follow the same return process and specify that you would like to make an exchange. Subject to item availability, we will send you the replacement item once the original is received and processed.

Questions

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at help@eyefulcoins.com. Our Customer Service team is ready to help.

At EyefulCoins.com, we want you to feel confident and content with your purchase. We hope that our return policy provides you with the assurance you need to collect with us in complete confidence. Thank you for choosing EyefulCoins.com for your numismatic needs.